Closely related to the question of breadth of expertise is the issue of integrated IT service and support. Having multiple skills is great, but the real value is generated when they all come together in the service of your business. IT Managed Services near me is an excellent resource for this.
For example, an IT service and support provider who can offer a Unified Communications service will be able to integrate your email, fax and phone communications into one seamless system, drawing on a range of expertise in the process. Similarly, an IT service and support company with skills in networks, servers and remote backup will be able to develop a coherent, rounded strategy for managing your business information – rather than putting forward piecemeal ideas that make you feel like you’re simply buying a product rather than creating a solution that supports your business.
IT service and support providers vary widely in terms of the size of team that they offer, from small teams and one-person operations right up to much larger concerns with hundreds of personnel.
If your enterprise is small or medium-sized, you might be tempted to opt for a smaller supplier, or even a one-person outfit. If you go down this road, remember to make sure you’ll have adequate cover in the event of sickness or time off – if you’re dependent on a single individual, you’ll be without support if they’re not working. A small team gives more reassurance, but there still may be capacity issues if all their clients call for IT service and support at the same time.
Conversely, a very large concern will be able to give much stronger reassurances (perhaps at a cost), but with a trade-off in terms of the personal touch. You may not get to know the people who support you, or it may be a different technician who visits you each time. For many clients, a medium-sized IT service and support provider offers the best of all worlds – enough team members to provide reassurance in terms of service levels, but a small enough enterprise to deliver genuinely personal service.